Not receiving emails from a shared mailbox. . But we still have outside users sending emails to that mailbox even when you have notified them not to. I have a user who just started with an existing team. In this scenario, please try to create a new shared mailbox to check if the issue could be reproduced. Other users that are members of that mailbox are using the new outlook client and receive no notifications. Jan 21, 2025 · Recently I've not been getting any emails anymore in my shared mailbox. Mainly, emails dont One of the shared mailboxes in question was an on-prem shared mailbox that was migrated over to Office365 probably close to a year ago. Adding a Shared Mailbox on the mobile app will enable push notifications. Jan 20, 2025 · We have a shared support mailbox "support@company. Learn how to troubleshoot and prevent email delivery issues in shared mailboxes. May 22, 2024 · Since early 2024, I have stopped receiving emails in my shared mailbox directly from sharepoint. Microsoft 365 non shared mailbox member receiving email sent to shared mailbox in their inbox A Microsoft 365 user who is not a member of a shared mailbox is unexpectedly receiving the emails in their inbox. Jun 22, 2024 · Step 2: Navigate to the shared mailbox. Sep 6, 2013 · We migrated from Exchange 2003 to 2010 over 2. Jun 1, 2021 · I see dozens on topics about not receiving external emails online, but none like this. It will also show up in the shared email group so others will see it. We tried… Mar 8, 2022 · If you want to limit this group could only receive email from your Exchange online shared mailbox, you could add your Exchange online shared mailbox as mail contact on Exchange on-premises directly. We have a newly created shared mailbox that is not receiving emails from external senders. There is currently an offic 365 shared mailbox created. I can still send emails from my main email address to the shared mailbox but nothing comes in from outside of that. Feb 2, 2024 · We have a shared mailbox that was a user mailbox converted into a shared mailbox when the user left the company. Step 6: Review and modify any mailbox rules or filters. Mar 15, 2022 · Is it possible to set an Office 365 shared mailbox not to receive incoming emails? We convert former staff mailboxes to a shared mailbox when they depart, but the mailboxes continue to receive emails, mostly junk, and we would like the mailbox to be a record of the former staff members’ email while employed. I can email the address Jul 23, 2025 · Is your Outlook shared mailbox not updating automatically? Learn 8 proven methods to fix sync issues, enable auto-sync, and restore seamless access to emails. 5 years ago. I created a user mailbox and with powershell changed the user mailbox to a shared mailbox, checked to be sure that it Mar 21, 2024 · Hello. Sep 5, 2017 · Using an Outlook shared mailbox allows you to monitor and send email from a centralized account, among other benefits. Besides, is the shared mailbox in pure cloud environment? If so, the issue could be related with the backend service. Check if any rules are automatically moving or deleting emails. This supposedly has been happening for some time but they didn't bother with it until it got to busy season for the shared mailbox. com Jun 8, 2025 · Discover the top tools and solutions to fix your shared mailbox not receiving emails. onmicrosoft. For some reason it isn't receiving external emails. Regards Mar 21, 2024 · Hello. The flow operation succeeded, however, our recipient/s confirmed that they did not receive any of the automated emails. One of the shared mailboxes in question was an on-prem shared mailbox that was migrated over to Office365 probably close to a year ago. Oct 25, 2020 · Messages with Private type A user calls you because one of her shared mailboxes shows an unread message in it's inbox, but the message doesn't show up when she opens the inbox folder! You check, and she has " FullAccess " rights for the mailbox. The same goes for unread and read. Recently I was told about shared mailboxes as a solution to getting mail that was placed in our Public Folders by another Exchange Admin back to a mailbox that could be shared by multiple users but not using a CAL. So, The sender still can send emails to this shared mailbox account. But it’s disturbing when they stop working in the new Outlook. The email box still keeps all data without licenses needed. Since a shared mailbox is associated with the former staff member, I have thought of I have a shared mailbox on an Exchange 2016 server. Since a shared mailbox is associated with the former staff member, I have thought of Apr 16, 2020 · Hi OtB, Based on your description, your shared mailbox cannot receive external emails. When they receive email directly to their email, they do receive the notifications. I added the new user to the shared mailbox, granting him the same access as an existing user in O365 EAC. Feb 3, 2016 · Easiest way is to setup an email mailbox normally, grant Full Permissions to those people who need access to receive emails on it (if you want them to have full permissions, if not, grant them reviewer access), and then they can only receive email from this address. com email address, but both do not function. Today it’s been reported to me that this user can receive See full list on stellarinfo. This user still can receive email and somehow users in the organization sent emails to this account with typos or select from auto-complete. com". When the form is submitted, nothing gets to the shared mailbox, but I get it. On our site, we have a form that people submit for events that sends to a shared mailbox (and for now, my email for testing purposes). From the attribute, the shared mailbox has been enabled the external receiving. I have double checked and there is no… However, the users don't receive the desktop notifications when an email is received on the shared mailbox. This team of about 5 users all have Full Access and Send As access to a shared mailbox. Previously, there were no issues and my team used to receive emails regularly from sharepoint whenever there is any amendment in the sharepoint files. We use the shared mailbox for historical emails only. We created a Rule that is: Apply this rule if: the recipient is “shared mailbox” Do the following: Reject the message and Jun 22, 2022 · Good day, I am trying to get emails from a shared mailbox inbox also show up in my main inbox, meaning not just forward it to my email, but be actually connected, ie if I assign a color or flag the e-mail. User doesn't want to receive any notification from the two calendars that he has… Apr 10, 2025 · On the previous topic about setting shared mailboxes on resigned users. Step 3: Remove and re-add the auto-mapping for shared mailbox, Step 4: Check and adjust retention policies in Office 365. So why is she not able to view the message? This phenomenon is common with shared mailboxes. Nov 23, 2023 · The Notifications for the shared Calendars are disabled on Online Outlook and still the user is receiving appointment notifications from the two calendars that he has Added. Oct 9, 2025 · Summary: Shared mailboxes enable multiple users to access and manage emails in a common inbox. Jan 5, 2023 · Hi, We are experiencing issue in sending automated emails (using Power Automate) thru 'Send Email from Shared Mailbox'. Any ideas on what it might be? It would be of great help. I’ve tried creating another shared inbox thinking the other one had issues, but same outcome. In the new one it just shous up as listed under "shared with me". When adding a shared mailbox to the Outlook app, you will not receive notifications for the shared mailbox. Step 5: Verify and correct permissions for all users. It's suddenly stopped working and is no longer receiving emails sent to it. Is there a way to prevent future emails from going to that mailbox? Thank you for any assistance. I have tried both the primary email address, and the . Is there a setting that allows notifications for shared mailboxes in office 365? Mar 16, 2017 · We have a hybrid email setup (2013 on-prem, O365 in the cloud). The above cannot be changed, but you can work around this by right-clicking the folders you need notifications from and selecting Show in Favorites. One user is still using the old Outlook client and added that mailbox as an account and gets notified of email. Message delivery restrictions are set to accept messages from all senders, and does not require those senders to be authenticated. jimhkfn uqgt2k cqno7 poxhy cdlz j4 gu clxta bj4 gn6q